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How do I embed an image in an automated notification
Hi all. Any guidance is much appreciated. We send an automated Request an approval notification once a row is added to our sheet. Our customers are not Smartsheet licensed users or connected users, and we do not want them interacting with our sheet. We would like to include an image, the same image for each request, in the…
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Salesforce Connector Guardrails
Hi Smartsheet Community, my team and I are really interested in making greater use of the Salesforce/Smartsheet connector application, but would appreciate some recommendations regarding best practices to ensure an unintentional deletion on the Smartsheet side doesn't accidentally remove a bunch of data from Salesforce.…
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Dynamic View 'Save' button is GREY
I have 2 dynamic views created for the client - same source sheets. However, upon changing the 'Workstream Group', the SS 1 photo's 'SAVE' button is greyed but in the SS 2 photo, it is not. I wonder what could be the issue. You might notice that the PIF No. is the same on both snips. SS 1 Photo SS 2 Photo
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How to link parent between SS & Jira using connector?
Use case: Project created in SS using Epic, Task, Subtask (Parent, child, grandchild). Rows are indented to identify tasks and subtasks. Using Jira connector, data is pushed into Jira. Epic, tasks, and subtasks are created in Jira. Jira does not recognize the parent of a task or subtask. No parent is pushed back to SS…
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How do you get a data shuttle filter to work on a column with a formula?
I'm trying to set up a data shuttle to filter out any studios that do not have "Send Survey?" checked. I've tried using "Send Survey? equals 1" and "Send Survey? equals True" and both don't work. Any help is appreciated!
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Bridge Error: Failed to call add rows
I have a Bridge workflow that will add a row containing project title and some IDs. I added a new destination sheet to it, and I get the following error only for this particular sheet: The target column names and sheet ID are all correct, and I have editing rights to the sheet; I don't see any other issues. It works for…
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Connecting Smartsheet to Tableau (Mac User)
Hi everyone, I am currently trying to connect Smartsheets to Tableau to create live dashboards using sheets from Smartsheet that I can share across my organization. I have explored the WDC method to set up this connection but with WDC 2.0 being deprecated in 2025 and with WDC 3.0 not being supported on Tableau public, I am…
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Jira Connector Error - Illegal Character
Hello, We are working on a bi-directional sync via Jira Connector and continue to receive this error when we try to push new tickets into Jira from our Smartsheet (which is successfully receiving Jira updates and updating existing tickets) - JIRA rest client exception occurred while syncing issue.…
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Data Shuttle Attachment Issues
As of Thursdays 11/14 I have had issues getting a data shuttle workflow to run on attachment. It has work flawlessly over the past 2 years but stopped working yesterday. Nothing has changed process wise on the user end. The only way to get the workflow to run is by adding the updated attachment upload to the sheet then…
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Smartsheet.gov and Power BI
I use Power BI with my commercial account of Smartsheet. Can it also work/connect to the Smartsheet.gov platform? I saw another post on this but it was almost 5 years old, so asking again. Thank you!
