Workflow creating multiple emails

Gladys Liley · 11/04/19

Workflow is sending 4 duplicate emails. It's setup to run "When Triggered" with conditions set as:

- when row is added (which only happens once)

- specific value

Any suggestions on how to stop this?

Smartsheet Multi Emails.jpg

Andrée Starå · 11/04/19

Hi Gladys,

Strange!

Do you have multiple workflows running?

Can you maybe share screenshots of the Workflow? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help.

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team

I hope that helps!

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

Gladys Liley · 11/06/19

Thank you so much for the response. I've opened a service request with Smartsheet as well as reaching out to my contacts.

Andrée Starå · 11/06/19

Excellent!

Happy to help!

Let me know what you find!

Dominic Cuccia · 10/13/20

How did this turn out? I am experiencing the same exact thing. I have 6 separate workflows. The all begin "When a row is added AND........." with a different and value for each of the 6. However, they all run even when only one of the trigger values is met.

Andrée Starå · 10/19/20

Hi @Dominic Cuccia

Can you maybe share the sheet(s)/copies of the sheet(s) or some screenshots? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. (share too, andree@workbold.com)

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Danielle Dorival · 09/07/22

Hello, did we ever get a resolution to the multiple emails.

I also have several workflows running of 1 smartsheet and get multiple emails each time they are triggered.

thank you

Gladys Liley · 10/26/22

This was resolved by SS support. I was a setup issue that was creating the multiple (7 emails to one user).

Workflow creating multiple emails

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