Mass transfer

kmdavis
kmdavis
edited 02/03/25 in Smartsheet Basics

Hi

We had a mass transfer of documents done to the wrong person. After looking online I see that there is no way to redo it. We are trying to do it it individually however we are running into the problem that the sheet owner is not the Workspace Owner and the Workspace Owner is OOO. The person who over sees Smartsheet said there is nothing that can be however, is there a way for a Smartsheet Admin to go in and transfer the sheets individually.

Answers

  • Georgie
    Georgie Employee

    Hi @kmdavis,

    A System Admin is able to transfer ownership of all items owned by one user to another licensed user, but cannot change ownership of specific items a user owns (see here for more information). 

    I noticed that you have a Support ticket open regarding this query - please continue to work with the Support team on this issue.

    Thanks,

    Georgie

    Need more information? 👀 | Help and Learning Center

    こんにちは (Konnichiwa), Hallo, Hola, Bonjour, Olá, Ciao! 👋 | Global Discussions