FAQ: Smartsheet Online Community error message: “Permission or Domain Denied”

Genevieve P.
Genevieve P. Employee Admin
edited 10/04/20 in Welcome to the Community

If you receive the “Permission or Domain Denied,” error when you attempt to log in (or create a Community account for the first time), there are two possible reasons:

  • The email address associated with the account has been warned and then blocked based on previously activity that was in violation of the Community Guidelines.


  • This account is associated with a company that has requested that their employees be blocked from Community participation. Please contact the Smartsheet System Admin within your organization for more information. 

NOTE: You will still be able to search the online Community for answers, but you will be unable to ask, answer, or otherwise participate in the online Community.

If you feel that you have received this message in error, please contact Smartsheet Support.