FAQ: Unable to Edit Profile Fields - Permission Problem

Genevieve PGenevieve P admin
edited 02/12/20 in Welcome to the Community
02/12/20 Edited 02/12/20


If you find that you are unable to edit your profile and you receive the error “Permission Problem - You don’t have permission to do that”, this may be caused by a cache/cookie issue with your browser. 



Please try a different browser, or open up a new window in Incognito mode, and attempt to perform the same action. Should this allow you to make edits as expected, clearing your browser’s cache/cookies will resolve the issue. 


If you are still unable to make any edits across multiple browsers, please use the flag action on this post to Report this post to a moderator, selecting the Other option and providing notes on all the actions and browsers you tried. 


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Comments

  • Richard Rymill SBPRichard Rymill SBP Top Contributor

    Thanks for that tip Genevieve, it worked in the Microsoft Edge browser, however the section in my profile that is "about me" is not offered in the edit form? How do i access that?

    Thanks in advance.

    Richard Rymill

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