FAQ: Unable to Edit Profile Fields - Permission Problem

Genevieve P.
Genevieve P. Employee Admin
edited 02/12/20 in Welcome to the Community

If you find that you are unable to edit your profile and you receive the error “Permission Problem - You don’t have permission to do that”, this may be caused by a cache/cookie issue with your browser. 

Please try a different browser, or open up a new window in Incognito mode, and attempt to perform the same action. Should this allow you to make edits as expected, clearing your browser’s cache/cookies will resolve the issue. 

If you are still unable to make any edits across multiple browsers, please use the flag action on this post to Report this post to a moderator, selecting the Other option and providing notes on all the actions and browsers you tried.