EAP membership/ community group


Hi All - not sure where I should post this exactly as I have tried a few other avenues with no luck. I was accepted into the Smartsheet EAP at the beginning of the month and then requested to join the EAP usergroup. According to my email, I should have been accepted into the group within 7 business days. It's now been over 3 weeks. I've reached out twice to the listed EAP email address with no reply. Additionally, the EAP is not showing up on my profile. Has anyone experienced anything similar? Just looking to be added to the group so I can start connecting with others.