Amazon Web Services

Jess,

The S3 outage was caused by a mistyped command during Amazon maintenance/debugging.

https://aws.amazon.com/message/41926/

Unless Smartsheet moves off of AWS or somehow mirrors servers or Amazon improves reliability (which they will, I'm sure), you will be at the mercy of AWS.

And your local power company.

And your local Internet provider.

And the cleaning people that may inadvertently turn off your internal servers.

Or other weird stuff (http://thedailywtf.com/articles/CSI-Server-Room)

Craig

Jess,

I do not speak for Smartsheet. Their take of this may be different.

I use Smartsheet in most of my daily work. As such, I monitor the status and keep track of my own impression of reliabilty. Same goes with other web-based services, Internet speed at hotels at which I stay, my laptop speed, whatever impacts my ability to deliver services to my customers and deliver projects.

If I delivered goods, I would pay attention to traffic and construction plans. 

You are encouraged to pay attention to risks in your work environment.

Craig

Jess,

That is like saying because a lightning strike is rare, it is nothing to worry about.

When dealing with risks (negative consequences) and opportunities (positive consequences), one must weigh the likelihood and the impact.

That's why people don't golf in thunderstorms.

Or shouldn't.

If you lost work, then you can likely quantify how much another event like this will cost your team.

Craig