Attachments Opening Multiple Times

Kyle Drake · 11/11/19

I'm noticing an error today that I haven't seen before, and I'm wondering if others are seeing it. When I click one time on an attachment, it opens the document 2, 3 or 4 times. I'm certain that I'm only clicking on the attachment once. Anyone else seeing this?

Andrée Starå · 11/12/19

Hi Kyle,

I've seen it as well. Which browser are you using?

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team

I hope that helps!

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

Andrée Starå · 11/12/19

Another thread with an answer from Smartsheet that it's a known issue.

https://community.smartsheet.com/discussion/double-opening-attachments

Hello Ron,

This is likely related to a known issue that our team is currently investigating; I'm unable to provide a time-frame for how long a resolution could take, but I'll be in touch once we have any updates for you.

Thanks,

Genevieve

Kyle Drake · 11/12/19

Thanks! I tried searching the community before posting, but didn't find that one. I appreciate your help!

Andrée Starå · 11/12/19

Happy to help!

Attachments Opening Multiple Times

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