5

My new challenge is building a service dispatch system within Smarthsheet. I have wanted to do this for a very long time. I am attempting to get alot of information into the sheet and would welcome any help. Im looking to make it like an airport type screen. I am trying to get:

 

 

      • Schedule

        • Ticket # (CSR#) & Details

        • Location of FSR/NZ Resources

        • Date/Calendar

        • Hours Worked per week

        • Leave approved / T.O.

           


1.        Smartsheet- inputs needed:

o   Schedule

·        Ticket # (CSR#) & Details

·        Location of FSR/NZ Resources

·        Date/Calendar

·        Hours Worked per week

·        Leave approved / T.O.

o   Skills Matrix

·        Core Skills (Training Matrix)

·        Technical Skills

·        Administration (paperwork)

§  Completion expectation 1 to 5

Soft Skills

·        Customer Service

·        Presentation

·        Maturity

o   FSR Flags

·        List of All FSR's

·        List of all Customer sites

 

 

 

 

 

·        E-mail

o   CSC group e-mail

Individual Ques

Completed folder Ques

 

·        Ceetime

o   Generate Tickets (Issues) for incoming service calls

o   Track request for demand (labor)

 

Comments

Shaine,

 

   Contacted your sales team and was transferred to Support. Then was told that hours could not be displayed in timelines. We just purchased so not sure if the ink is even dry yet, but need to find a solution before we go further.

Hi Tim, we can definitely help with this. I'll send you a direct email.

 

I have a few questions and need some help as we just purchased the Enterprise Application, i believe. I will be the US Administrator and have reuquested some funds for technical assistance. I would like to connect by Skype, or some other means, to be able to fully show what i would like. Timing is key here as we have to have a colution in place by next monday.

Hi Tim,

 

Paul emailed you directly. Please follow up with Paul via email to connect.