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Can't import large files

Greg Hodgson
edited 12/09/19 in Archived 2016 Posts

I am trying to import a zip file (28mb) and a pdf (50mb). The upload gets to about 90% then just disappears and doesn't attach. Have tried both Firefox and Edge browsers. My sheet storage is only at 2 of 50gb available. Any ideas?

Comments

  • Travis
    Travis Employee

    Hi Greg,

     

    Smartsheet supports attachments up to 250MB so your file sizes are well within the allowed range.

     

    Are you using a stable high speed internet connection?

     

    A couple things to try to narrow down a possible source of the issue:

    -If you are using wifi, try switching to a wired connection

    -Try using a different internet connections, such as your home network

    -If another internet connection does not work, try using a different computer

    -Both Firefox and Edge should work but another test would be to try Chrome

  • Ok i have tried different network, wired connection, different computer, Chrome....still the same thing, uploads to near completion but doesn't attach. Smaller files work fine. Any other ideas?

  • Travis
    Travis Employee

    Thanks for testing that! I think the best option at this point will be for your to email the Support team who can dig a little deeper into this issue for you. Their email address is support@smartsheet.com. Let them know the steps you have already taken to troubleshoot.

     

    I will follow up with them to make sure you get taken care of! 

  • Greg Hodgson
    edited 01/22/16

    will do thanks!

This discussion has been closed.