Comments

Based on your aggregate feedback, we are targeting early September for a number of usability improvements to Comments, including expand / collapse, and improved readability.

Thanks for your patience.

Hi Sara - I just wanted to make sure we are talking about the same thing.  We used to have "print discussion" which became "print thread" - that did not go away, just got renamed.  Please see my screenshot below:

Print Thread?  I can not find this anywhere. 

It was easy to select a drop down button on any comment and select Print Discussion. This is gone.

Where do I find "Print Thread" ?  Thanks!

@jim - I am afraid there is some confusion.  Please see an earlier conversation (in this thread) we had about "deleting discussions", which also includes a screenshot from our old Discussions interface.  This is in the same bucket.  We never had a way to delete or print all discussions at once, you could only print or delete or email one discussion at a time.

What we have now is the same behavior.  We renamed items, but did not take away the ability to print, email or delete them.

@sara - please see below a screenshot from our old interface.  We did not have a way to print the entire discussion via every comment - you could only do it by clicking on the dropdown next to the discussion title.  Can you please send a screenshot of your comments content to support@smartsheet.com so we can take a look and help by providing a recommendation on how to address your need?  Thanks!

Alex, yes, I understand about the old vs the new way to print or delete discussions. The problem is that, if I remember correctly, everyone in my company just started typing in the dialog box at the top of the old discussions box which made everything part of the original discussion item. So, everthing could be viewed by scrolling down from the top (no compression of any kind) and everything could be deleted all in one operation. I guess that was not the intended way to use the old discussions but it's the way we did it and things don't work that way anymore resulting in confusion. We still enter every new comment using the text box at the top to keep the most recent at the top like we're used to but now they are independent threads and need to be deleted individually. I'll be very interested to see what changes with the new update.

Alex Vorobiev, where can we find details of what is being release?

Thanks.

@alex-vorobiev: after all the feedback, complaints an promisses about the 'Comments' mistake, now the big moment is here: Smartsheet came with an update and a fix. 

Can you explain exactly what  solution is deployed for us?

Jim / Rob:

5. Comments Enhancements

We made several enhancements designed to make navigating and reading through Comments easier.  

New buttons on the Comments window let you expand or collapse all Comment threads.  An option to ‘Show all’ on any single thread fully expands just that specific thread.

Additional enhancements to Comments include:

• When emailing a Comment or thread from Smartsheet, the subject of the email now includes the text in the primary column for that row.   

• Extra spacing between Comments and replies provides clearer separation between threads.

• Comments and replies are fully expanded when navigating to a specific Comment from the Attachments tab and when navigating to a specific discussion through the Search window.