Tags in Comments no longer working

Hendo44 · 02/26/19

Hi All,

We can't seem to be able to tag in comments any longer, anyone else having these issues?

I've checked permissions which seem fine & were have been tagging on the same shees previously, as attached photo no option comes up when trying to tag "David"

Thanks

Chris

Andrée Starå · 02/27/19

Hi Chris,

I tried it, and it works for me so if you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team

Hope that helps!

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

Alejandra · 02/28/19

Hello Chris,

It's possible you're attempting to @mention someone from a report that they're not shared to —either directly or through a workspace.

However, if the person you're attempting to mention is shared to the sheet or report —directly or through a workspace, I would also encourage you to contact our Support team.

If needed, more information on Comments can be found here: https://help.smartsheet.com/articles/521892-have-targeted-conversations-with-comments

Tags in Comments no longer working

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