Hyperlinks Not Exporting

Amanda_NMG
Amanda_NMG ✭✭✭✭✭✭
edited 12/09/19 in Smartsheet Basics

We use our Smartsheets to track our production process. This includes having hyperlinks to the items on our Google Drive. Last week we were able to export this sheet and the links worked without any issues. Today, when we export to Excel, Google Sheets or PDF, where there once were links, there are now none. The links are made to look nice - the text says what the link leads to, so you can click on "movie" and you go straight to the movie. We don't want to have to put in the URL and then go change them all again in Excel - we're trying to streamline here. :-) If you have any suggestions or help, I'm listening! 

Comments

  • Alejandra
    Alejandra Employee
    edited 07/03/19

    Hi Amanda,

    Thank you for reaching out to our Support team about this issue. It looks like they were able to fix this by reactivating the settings on your account.

  • I have this same issue with PDF exports and hyperlinks.... and I can't seem to resolve it... one hyperlink from my sheet points to an Egnyte Folder and another is a SmartSheet link to another sheet. The cell reads "Task List". I can get a full URL with a hyperlink to export, but that's it - and that format is not a good experience for my users.


    Please let me know what my options are. Thank you.