Conversations and Comments window

Chris182 · 10/03/19

Hi, Was the way Smartsheet handles Conversations and Comments changed yet again?

I noticed an automatic change a few days ago. I preferred having the conversations pop up separately and now a split window contains conversations and comments.

Also, I noticed that editing the text in the comment box has changed, in that I have less control in formatting the text in the new window.

I may have missed an announcement of the change.

Also, is there a way I can view my Conversations/comments the way it had been?

Thanks.

Mike Wilday · 10/03/19

Yes, Commenting is now a part of the conversations pane where you can

See all conversations in your sheet.
See conversations centered around particular rows.

I don't believe you can revert it. But you can close it. For more on the coversation pane see... https://help.smartsheet.com/articles/2480086-Conversations

As well as the engage keynote section on Conversations in Context: https://youtu.be/NtYLA0_BEPE?t=3000

Chris182 · 10/03/19

Not a fan.

I am also seeing comments I added to one row in the comments of another row. Maybe it is my error.

Also, did they change the editing capabilities?

I copy email conversations into the comments boxes, and now I am unable to edit things as simple as line breaks into the text.

philpax · 10/04/19

I agree. I'm not a fan of how they changed comments. I don't like the conversation pane. I don't the discussions being oldest first.

Chuck Muirhead · 12/02/19

PLEASE fix the comments....

1. The step in having to hold the "Shift" key, while pressing return is not intuitive and is not an industry standard in other web-based platforms.

2. Show newest conversations at the top and not have users scroll to the bottom of the list to find them.

Andrée Starå · 12/02/19

Hi Chuck,

I agree, Please submit an Enhancement Request when you have a moment.

I hope that helps!

Have a fantastic day!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

Chuck Muirhead · 12/02/19

I submitted a request. Thank you. I also provided feedback during the early adopter testing phase.

Andrée Starå · 12/03/19

Excellent!

Happy to help!

Conversations and Comments window

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