Multiple Contacts in a cell
I have a formula that counts how many tickets someone is tagged in, but it does not count the ones that have multiple contacts in one cell. (So it looks like a tech has only 4 tickets when he actually has 7 tickets assigned to him). Is there a formula to use that can reflect all the tickets they have been tagged in with Multiple Contacts in a cell?
Best Answer
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If you are searching a Contact type column, CONTAINS will not work. You would need to use the FIND function instead.
=COUNTIFS({Maintenance Request Database - Arena Range 2}, FIND("Ryan Kraetsch", @cell) > 0, {Maintenance Request Database - Arena Range 3}, 0)
Answers
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You can try:
=COUNTIFS({Contact range}, CONTAINS(Name@row, @cell))
where {Contact range} could be the column range such as [Assigned To]:[Assigned To] or referencing a range in another sheet
Name@row references a name in a row or you could just us the persons name "Assignee Name"
I am assuming you will have a sheet with peoples names and a column for how many they are assigned to and it referencing another sheet.
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This is the formula I have now to reflect how many open tickets each tech has:
=COUNTIFS({Maintenance Request Database - Arena Range 2}, "Ryan Kraetsch", {Maintenance Request Database - Arena Range 3}, 0)
I have this data in a dashboard chart but it does not show all of their tickets because 2 or more techs were assigned that ticket (multiple contacts tagged in one cell).
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If you are searching a Contact type column, CONTAINS will not work. You would need to use the FIND function instead.
=COUNTIFS({Maintenance Request Database - Arena Range 2}, FIND("Ryan Kraetsch", @cell) > 0, {Maintenance Request Database - Arena Range 3}, 0)
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Thank you so much for your help!!
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