Users getting kicked off Smartsheet

Eva M · 02/29/20

Hello, I created a Smartsheet that tracks a form completion. The problem is that some users (different users on different computers and on different days) are getting kicked out of the Form before they finish. Is there a reason for this? What could it be? Since it's intermittent and not everyone, I really don't know what it could be? I don't even know where to begin looking after the Form and Sheet settings. Thank you!

Andrée Starå · 02/29/20

Hi Eva,

What happens when they get kicked out? Do they get an error message?

I hope that helps!

Have a fantastic weekend!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

✅Did my post help answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

Eva M · 03/03/20

Hi Andree, I finally got an answer...it seems like it's an Internet Explorer issue - they get an error message saying "Internet Explorer stopped working". So I am thinking it's either those particular computers (they might not have got updated by the IT dept yet) or it's IE in general. I am guessing they should be using Chrome, right?

Thank you!

Andrée Starå · 03/03/20

Ok.

Yes, Chrome is better, but that error sound like it's the computer that can't handle the load from Smartsheet so possibly it would show something similar in Chrome as well.

Eva M · 03/03/20

OK, thank you so much - I will relay that to the team!! :-)

Andrée Starå · 03/03/20

You're more than welcome!

Happy to help!

Users getting kicked off Smartsheet

Comments

Categories