Replies to a comment do not send notifications?

allison.bastone24911 · 11/26/18

Someone posted a comment to me and I was notified because he used the @.

I hit the reply button on the comment and he was not notified of my reply.

In order for notifications to go out - you must use the @?

Seems like a reply should trigger an alert automatically...

I also don't see a way to set up an alert using the creator of the comment (can send an alert if a comment changes, but the it needs to go to someone listed in the sheet...not the person creating the comment).

Is there a way to do this - without having to use the @ - that I am missing?

(to note: cannot use the Update Request feature as this comment is on a Report)

Andrée Starå · 11/27/18

Hi Allison,

Unfortunately, you have to use @ to send a notification if there isn't a rule set up to send regardless. Great idea!

Please submit an Enhancement Request when you have a moment.

there isn't a way to select as a commenter to receive any changes or answers. That is another great idea!

Please submit an Enhancement Request when you have a moment.

I hope this helps you!

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

allison.bastone24911 · 11/27/18

Thanks for the reply. I will submit the enhancement requests.

Andrée Starå · 11/27/18

Happy to help!

Best,

Andrée

Mike Daly · 03/23/20

Has this enhancement been deployed? The ability to only notify the people making or replying to comments versus everyone being notified?

Franco DiFolco · 05/25/20

I was also wondering if these enhancements have been considered? People should be notified if someone is replying to their comment/conversation (even if the @ mentions are not used). I have been missing many replies and conversations because of this.

Don Macisaac · 06/16/20

Agreed. This is a must have feature.

Replies to a comment do not send notifications?

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