Cannot log in Smartsheet

I have one free license user, she cannot access to Smartsheet with email link or weblink. Every time she trys, it goes to this page, with tag to "I agree to..." click continue, it will not respond. Even with click to "Smartsheet User Agreement", it goes to a new webpage with "log in", it will go back again to this page. Please help to find a possible solution, as it is now impacting with workflow. Also I am not sure if others in the project team will have the same problem in the future.


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