FAQ: How do I earn points and badges?

12/11/19 Edited 12/16/20

Earning Points and Badges

Points and badges are earned through your collaborative participation within the online Community.

You can earn points and badges, for example, when you provide an answer to a question,  when someone else accepts your answer as the right solution, or when you tag others in posts. You also receive points when users mark your discussions and posts as Insightful or Upvote them, so make them great!

NOTE: Simply asking a question does not give you points. Your post will need to have others react positively to it (such as with an Insightful or Upvote reaction) to receive points.

The more reactions your post receives, the more likely it is to end up on the Best Of page as well!

Request a Badge

If you notice that another Community member has a badge you believe you should be awarded as well, you can request one by following these steps:

  1. Make sure you're logged in to the Community.
  2. Click on the badge that appears within the other Community member's profile.
  3. On the badge page, click the Request This Badge button (in the upper-right portion of the page as shown in the image below).
  4. In the window that appears, type a note to our team and click Send Request.



  • Megan NelsonMegan Nelson ✭✭✭✭✭
    edited 11/26/20

    What does it mean to be assigned a 'level' as a user and how many levels are there?

  • Julie TauschJulie Tausch ✭✭✭✭✭

    I would like both of those badges as well...Engage 2019 and Solution Certified.

  • Hi @Ron Erdeljac

    There isn't an extensive list of available badges showing since this is updated frequently; you can view different badges by taking a look at other members' profiles when you click on their name. I would suggest taking a look at anyone on the Leader Boards, to the right on the Community home page, here.

    Additionally, some of the badges and associated points specific to the Overacheivers program can be seen on this page, here.



  • I completed my certification recently. Happy to be part of this community.


  • I believe we get points and badges for answering questions in the community forum. I believe that impacts our overall level.

  • Toye SimmonsToye Simmons ✭✭✭✭

    Hi Everyone,

    I'm new here. I think it's really interesting that you can ask questions here. I assume if you have a question about function in the program? Are there any prizes for "climbing the leaderboard" or is it just an internal motivation? Both have their benefit to different people. Thanks in advance!


  • Hi @Toye Simmons

    Welcome to the Smartsheet Community! We're so glad to have you here.

    Yes, you can use the "Ask a Question" button on the top right of the website to post your questions and ask for help from other Smartsheet users. If you scroll down on our Categories page, here, there are a number of Groups you can join as well.

    Additionally, here's a post that has Quick Tips for using the Smartsheet Online Community.

    In regards to the leaderboard, currently the prize is to see your profile publicly displayed on our main home page, here, as well as the Recent Activity page, and maybe even on the Best Of page!



  • david_spdavid_sp ✭✭✭✭
    edited 04/01/21

    Hi everyone! I'm new here. I'm glad I found this community, hoping to learn from more people.

  • Hi @david_sp

    Great to have you join us! Welcome.


  • Timothy AjayiTimothy Ajayi ✭✭✭✭

    Hi Everyone,

    Happy to join this group. Really thrilled about learning from all of you!

  • Hello

    I am grateful to join this community

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