Separate Email Notification per Form Submissions

Richard Chao · 05/03/21

Hello,

Is it possible to have a separate notification per form entry?

I've setup a form where people are submitting a ticket and, sometimes tickets are entered within a couple of seconds within each other, and Smartsheet automation creates one Email notification for both the line items.

This can cause us to potentially miss tickets.

Is there currently a feature that lets us separate this PER form entry / row entry?

Paul Newcome · 05/03/21

Try entering a "custom" subject or message and use placeholders.

Andrée Starå · 05/03/21

Hi @Richard Chao

I hope you're well and safe!

Here's more information about the placeholder feature.

https://help.smartsheet.com/articles/2477796-dynamically-add-cell-data-in-the-subject-and-body-of-request-messages

I hope that helps!

Be safe and have a fantastic day!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Separate Email Notification per Form Submissions

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