How to stop Auomations from combining two form entires

Suzy Schreiber · 07/29/21

I have a Smartsheet form that when submitted triggers and automated email. However, if two forms are filled out within a minute or two of each other it combines both entries into one automated/combined email that is sent out. I want each form submitted to have its own automated email, how do i turn off the "combined" automations. I already have the settings turned to "when triggered." These forms are ingested into a workflow, so combing two forms into one automated email is problematic. Any help is appreciated.

Andrée Starå · 07/30/21

Hi @Suzy Schreiber

I hope you're well and safe!

You can force them to send separately (up to 6 submissions) by using the Placeholder feature.

More info.

More info:

https://help.smartsheet.com/articles/2477796-dynamically-add-cell-data-in-the-subject-and-body-of-request-messages

Placeholders will generate separate notifications when using placeholders with Alert or Update Request actions in change-based workflows if six or fewer rows are triggered simultaneously. If seven or more rows are triggered at once, the custom subject and body will be removed.

Would that work/help?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

Andrée Starå · 07/30/21

Hi @Suzy Schreiber

I hope you're well and safe!

You can force them to send separately (up to 6 submissions) by using the Placeholder feature.

More info.

More info:

https://help.smartsheet.com/articles/2477796-dynamically-add-cell-data-in-the-subject-and-body-of-request-messages

Placeholders will generate separate notifications when using placeholders with Alert or Update Request actions in change-based workflows if six or fewer rows are triggered simultaneously. If seven or more rows are triggered at once, the custom subject and body will be removed.

Would that work/help?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

Suzy Schreiber · 07/30/21

Thanks, I will try this. I appreciate the response.

Andrée Starå · 07/30/21

@Suzy Schreiber

Excellent!

Happy to help!

How to stop Auomations from combining two form entires

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