JIRA Sync To Smartsheets Not Syncing
The Problem: JIRA is actually not auto syncing like it should to pull in tickets automatically into smartsheets
Notice: The workflow is set correctly to sync JIRA fields to smartsheets
The Problem: We have to go into this workflow manually, edit it, then let it run every day. This is NOT automatic syncing like its intended to do. What are we doing wrong?
Answers
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We would need to see more information in order to identify why your Jira workflow is not running automatically, specifically the workflow set-up. I would suggest that discussing this directly with Smartsheet Support is a better route so that you can share full screen captures (of your JIRA set up and your Smartsheet sheets,) through a private channel.
Thanks,
Genevieve