JIRA Sync To Smartsheets Not Syncing

The Problem: JIRA is actually not auto syncing like it should to pull in tickets automatically into smartsheets

Notice: The workflow is set correctly to sync JIRA fields to smartsheets

The Problem: We have to go into this workflow manually, edit it, then let it run every day. This is NOT automatic syncing like its intended to do. What are we doing wrong?


  • Genevieve P.
    Genevieve P. Employee Admin

    Hi @kmforecasting

    We would need to see more information in order to identify why your Jira workflow is not running automatically, specifically the workflow set-up. I would suggest that discussing this directly with Smartsheet Support is a better route so that you can share full screen captures (of your JIRA set up and your Smartsheet sheets,) through a private channel.