Dashboard breaks after removing an Admin (original owner/builder of Dashboard but not current)

We have a Dashboard (several Dashboards that this same behavior happens on) that was built by one person. The Ownership for the Dashboard and ALL associated items (Metrics Sheets, Reports, Source Sheets, etc.) were transferred to another person. The person who built the Dashboard originally (who is no longer the Owner of the Dashboard or any items rolling up to the Dashboard) is removed from access and most of the widgets break. If the person who built the Dashboard widgets is added back, it restores. They are removed, it breaks. 

In the past when this has happened, it's just prompted the new owner to take ownership of the widget and it works. Now, it is asking for that entire widget to be rebuilt. 

This HAS to be an issue - there is turnover for EVERY SINGLE customer of Smartsheet.

Attached screenshot shows the errors that are shown on the Dashboard when the original builder is removed from access. 

I have a support ticket put in, but the Community is usually quicker and better at responses. :)


  • Mike TV
    Mike TV ✭✭✭✭✭


    Some widgets have this setting:

    Does it fix it if you change the widgets that are breaking to "Their own perspective" option or do the ones that break not even have that option to set?

  • @Matt C. - unfortunately, that didn't do the trick.

  • Mike TV
    Mike TV ✭✭✭✭✭


    What about in the Workspace right-clicking the dashboard and choosing Save as New so that you'll be the owner of the new copy of the dashboard? You may have to do this also for the underlying sheets and reports for the widgets and then re-home the widgets to the new copied sources.

  • @Matt C. -- good idea! I will certainly try that pending what Support says. It seems crazy to me that this would be expected behavior. There are people building Dashboards in every company today and eventually - they will leave or take a different role within the organization. This cannot break the Dashboards - that doesn't make any sense. Hopefully Smartsheet is able to do something about this, but if not, I will definitely give this a try.

  • Jared Heintz
    Jared Heintz ✭✭✭✭✭✭

    @Kayla Have you come up with a solution to the original problem you presented? Your use case is exactly what we deal with, and this week 168 of 350 dashboards were impacted. They all have underlying sets of assets, and Save As is not an option (we also use dashboard links as hyperlinks elsewhere, so we don't want new dashboards).