Smartsheet Jira Connector: Invalid response from JIRA. statusCode: 500, reasonPhrase: Internal serve
Answers
-
I've seen this 500 error code before for three possible reasons:
- A Duplicate key error
- The Session has expired
- Calculated Jira fields are mapped bidirectionally
If it's a Duplicate key error, here's the JIRA documentation on this.
I would also try mapping fields one at a time to confirm if a single field is causing issues, and check to see if any fields are calculated fields in Jira.
If none of this has helped, I would recommend troubleshooting this directly with Smartsheet Support as you'll be able to provide them with a Work Execution file which will help identify the root cause of this specific error.
Cheers,
Genevieve
Categories
- All Categories
- 14 Welcome to the Community
- 10.7K Get Help
- 63 Global Discussions
- 68 Industry Talk
- 385 Announcements
- 3.5K Ideas & Feature Requests
- 55 Brandfolder
- 125 Just for fun
- 50 Community Job Board
- 464 Show & Tell
- 40 Member Spotlight
- 44 Power Your Process
- 28 Sponsor X
- 234 Events
- 7.3K Forum Archives