Assigning new users to groups

Sarah Moore · 11/30/15

I used to be able to assign new users to groups when I created their account. Something seems to have changed, and now I can't assign them until they've accepted their invitation. Any ideas? It's a pain for them to contact me once they've logged in for the first time so that I can then assign them to the appropriate groups (meaning they can't get to work right away). Not sure why I can't fully provision at one time anymore.

Any help would be great!

Thanks,

Sarah

Sarah Moore · 12/01/15

Anyone have feedback on this? Did functionality change, or did I change something that made this break?

Thanks.

Travis · 12/01/15

Hi Sarah, the functionality has not changed in that the default behavior is that anyone can be added to a group.

I checked the settings for your account and see an option was set about two weeks ago to only allow members of your account to be added to groups.

A SysAdmin can change this setting back to allow any user to be added to a group by going to Account > Account Admin Security Controls > Group Membership Options > Edit > Default: Account Users and External Contacts

Let me know if you have any questions about this!

Sarah Moore · 12/01/15

Awesome. Thank you!

sandmur · 08/07/17

Welcome to the Smartsheet Forum Archives

Assigning new users to groups

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