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    Can I send an update with the Full Form with Field Labels and Help Text

    ✭
    edited 05/01/24 in Smartsheet Basics

    Good Morning,

    I have a Smartsheet set up with some pre-populated fields (i.e. Group Name, Ground Contact, etc.). I created a form to capture additional details for this group.

    I have an automation to send an Update Request to the Contact, with the pre-populated fields and requests for additional fields to be updated. However, when the Update Request is sent, it only sends the Field Name and not the other information.

    Is there a way to send the Full Form and request updates?

    Thank you,

    Kevin Viator

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    • Community Champion
      edited 04/30/24

      In the fields, make sure the specific fields you want to see are selected:

      image.png
      Sincerely,

      Jacob Stey

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    • ✭

      Jacob,

      Thank you for the response. I've tried this approach but the fields come over with just the Field Name and none of the help text, which I need to be there for the client to properly fill out the remaining fields. I will try to see if I can just add the Field Helpers to the actual email.

      Again,

      Thank you,

      Kevin

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    • ✭

      Good Morning,

      I am still struggling with trying to find a solution to my following scenario:

      I have a Smartsheet that has fields pre-populated with data I don't want the client to change or update. It includes the contact's name and email.

      1. When I change a field on the Smartsheet labeled to "Send Application", I would like to send the form to the client's email requesting additional field data.
      2. IF I use the Update Workflow, the linked form receives only the field names, without any header or instructions (Help Test), etc. This does not work because:
        1. I want the pre-populated fields to be view only or locked
        2. The client will not know how to fill out the additional fields based on just the Field Name. I need to send the actual Form Title, Description (which introduces them to the reason for the form), the Field Label, and the Help Text.

      Does anyone have and feedback or suggestion on how accomplish this? Or should I eliminate Smartsheet and look into other options?

      Thank you,

      Kevin

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    • Employee
      Answer ✓

      Hi @Kevin J Viator

      Update Requests send purely the row information (column names + details in the cell) as you've found.
      If you need to add helper text, you could have hidden, locked columns in your sheet that are arranged right before each field, with text in the cell as your helper text.

      I would personally do this with a column formula, like so:

      =IF([Column Name]@row <> "", "add your text here")

      Screenshot 2024-05-13 at 14.50.51.png

      Making it a column formula will ensure it appears for each of your rows. (Again, you can hide this column). It also means that field will not be editable in an Update Request:

      Screenshot 2024-05-13 at 14.53.11.png

      More information:

      Update Requests | Smartsheet Learning Center

      https://help.smartsheet.com/learning-track/smartsheet-intermediate/update-requests
      Automated Update Requests

      Cheers,
      Genevieve

      Need more information? 👀 | Help and Learning Center

      こんにちは (Konnichiwa), Hallo, Hola, Bonjour, Olá, Ciao!👋 | Global Discussions

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    • ✭

      Genevieve,

      This is great. I updated using the help text for one of my fields and it was a complete success. THANK YOU :)

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    • Employee

      Wonderful! I'm glad I could help.

      Need more information? 👀 | Help and Learning Center

      こんにちは (Konnichiwa), Hallo, Hola, Bonjour, Olá, Ciao!👋 | Global Discussions

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