Need to Receive Out of Office Replies for Update Requests

Tim Williamson · 04/15/15

I created a Smartsheet to collaborate with a department that is in another facility. The nature of our collaboration can be time-sensitive, and when someone is out of the office we need to know. The process that currently exists is to use email, so we get the automatic notification. However, when I tested this with a Smartsheet Update Request, I obviously didn't get any notification as the email is sent through a separate server.

Are there any work arounds for this? Any plans to incorporate this functionality?

Thanks!

Travis · 04/16/15

Hi Tim! To confirm, the user has an ‘out of office’ automatic reply set up with their email client but you do not get the automatic reply when you send them an update request? I just tested this with Gmail and it appears to send the follow up email to the email address that sent the email (user@smartsheet.com) rather than the Reply To email address (which would be your email address). This behavior is based on how email clients send their follow up emails so there won’t be a setting in Smartsheet to fix this. There are better ways to track users time off/vacation schedules (rather than depending on out of office emails). Here is a discussion where some users outline how they track time off in Smartsheet: https://community.smartsheet.com/discussion/how-can-i-use-smartsheet-track-employee-time-offvacation-schedules

Tim Williamson · 04/16/15

Thanks, Travis. I'll look into it and see if that helps fix the issue. I appreciate the quick response!

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Need to Receive Out of Office Replies for Update Requests

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