Customizing the Zendesk Ticket Log

Jon Wolverson · 07/06/18

I've installed the azuqua app that connects zendesk to smartsheet and can see the new tickets feeding through. I want to customise the ticket fields that come through so they only show the info (including custom fields) that I want the team to see. I can't find any info on this. Please help!!

Shaine Greenwood · 07/09/18

Hi Jon,

I'd recommend reaching out to azuqua support for this, as they'll be more familiar with how to customize the fields that come through: https://azuqua.com/contact

Customizing the Zendesk Ticket Log

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