I am trying to perform a Global Update to all of our existing projects to include additional data for us to report against that is currently captured on our Intake Sheet. 

I have been successful in adding this additional reporting data to newly provisioned projects but am unable to now incorporate it into each existing project's Meta Data Sheet through a Global Update.

Can anyone assist?  I also have reached to support, they called back and I was unable to connect because I was in a meeting.  Responded back to the email, but have yet to receive a response.  Any assistance would be greatly appreciated.


Thank you! 


Hi LeeAnn,

I looked into your support case and it looks like our Support team was able to help you resolve this issue by making you the Primary Lead.

In reply to by Alejandra

I cannot say if that is fixed.  I now cannot provision anything.  From my digging, I believe there is something wrong with the API from Control Center to Smartsheet and the Intake Sheet.  


I tried to provision a project yesterday and still this morning at 9:03 am and I can see by the activity log that the API tried to reach but in Control Center I get the Error message attached.