Delay in Alerts and Update Requests

tylermh · 04/16/19

My assumption is all the global problems this week with "Report Delays" as documented at https://status.smartsheet.com/ is actually not the whole story or only thing affected because automated alerts and manual update requests take several hours (8 or 9) to reach a person's email inbox. Anybody else out there with this same experience and assumption?

Alejandra · 04/17/19

Hi tylermh,

Aside from the reporting delays we've also experienced delays with alerts —this has been documented on the Status page (https://status.smartsheet.com) as "Webhooks and Workflow Rules Delays".

Sammy Farmer · 04/17/19

We are experiencing delays with emails sent from from comments. some are 16 hours late, some are not arriving at all.

Alejandra · 04/19/19

Hi Sammy,

Please see Shaine's response on your post here: https://community.smartsheet.com/discussion/email-message-sent-out-comments-not-working

If you're still experiencing this issue, please reach out to our Support team to troubleshoot further.

Delay in Alerts and Update Requests

Comments

Categories