Double opening attachments

Ron Salerno · 10/09/19

Colleague attachments keep opening up twice automatically. She is not a new user and this just started happening to her only.

Is there a setting somewhere? Anyone know why?

Genevieve P. · 10/10/19

Hello Ron,

This is likely related to a known issue that our team is currently investigating; I'm unable to provide a time-frame for how long a resolution could take, but I'll be in touch once we have any updates for you.

Thanks,

Genevieve

Dayton White · 10/17/19

Also having the same issue. I use SS in Firefox mostly. I edited my options in the browser to "Always Ask" on how to open downloaded files which is helping. I also think I only have the issue with pdfs.

John York · 10/22/19

I also have the same issue. I'm using Chrome. It doesn't happen for other colleagues I've checked with, lucky me.

jpg & png open as expected.
doc & xls download twice.
pdf docs open (new tab) twice.

Thanks,

John

Zenco · 11/07/19

Hi Genevieve

This is also happening to me. It is not happening on any of my teammates log-in. It has been happening for quite a few weeks now. Is there any solution yet to stop this occurring.

Tracey

ctakeda · 04/26/23

I have the same issue

Damian McRory · 05/09/23

Hi, I have the same problem with double oping attachments on Microsoft Edge browser. Any way to stop this happening?

Damian

Rob_Hidrive · 05/16/23

I've also got a single user having this issue in both Chrome and Edge, has anyone found a solution?

Double opening attachments

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