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An error has occurred in the application. Please log out and log back into the application before c

CE Admin
CE Admin ✭
edited 12/09/19 in Archived 2015 Posts

Hi There

 

We have call Smart sheet a number of time, left about 5 messages and still waiting on a reply I have also emailed as seen below.

 

 

Regards

 

Jacqueline Niemand

 

left-header 2

 

 

Hi there,

 

We Emailed over 10 hours ago and it’s still coming up with the following error we have loss a whole day with a number of staff not being able to done their work.

 

This is now to the point where we are going to started losing money and client over this.

 

We need  you to action this ASAP so that tomorrow we can get back on track.

 

There is only one sheet that we need and it’s called New Daily Orders please sort this out for us.

 

We also have been trying to call you a number of times and there is no answer.

 

We are base in Australia and I sure you can understand this stress this have over the staff because they are falling behind in their daily work.

 

This this is the most important time of year for us and we will lose a lot of money if we don’t get this sorted not only in wages but we will loss clients and faces fine if we don’t get this sheet up and working soon  

 

I am getting the error - “An error has occurred in the application.  Please log out and log back into the application before continuing.  If the problem persists, please contact support for assistance.”

 

I have logged out and in a number of times and can’t access the sheet.  It only seems to be on one sheet that the problem is occurring. The detailed error notes are below.   

 

formName: ajax
formAction: fa_loadContainer
serverStatus: false
serverStatusText: CriticalException
errorCode: 6

 

I need to access this sheet to be able to work, and will be a major problem if I can’t.  Can you please let me know further steps to take?

 

Thank you.  

 

 

Regards

 

Jacqueline Niemand

 

left-header 2

 

 

 

Hi there,

 

I am getting the error - “An error has occurred in the application.  Please log out and log back into the application before continuing.  If the problem persists, please contact support for assistance.”

 

I have logged out and in a number of times and can’t access the sheet.  It only seems to be on one sheet that the problem is occurring. The detailed error notes are below.   

 

formName: ajax
formAction: fa_loadContainer
serverStatus: false
serverStatusText: CriticalException
errorCode: 6

 

I need to access this sheet to be able to work, and will be a major problem if I can’t.  Can you please let me know further steps to take?

 

Thank you.  

 

Kind regards

 

Julia Osborne

 

 

 

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Comments

  • Travis
    Travis Employee

    Hi Jacqueline,

     

    I looked into your sheet and it was added to the priority sheet and we are working to restore it as soon as possible. I understand this is causing stress at your business and we are working so this does not happen again. 

     

    I will look into the status of your sheet in the morning and will reach out to you directly. 

     

    Thank you!

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  • Sarah Thomas
    Sarah Thomas ✭✭✭

    Jacqueline,

     

    I too am having the same problem - the main sheet that my colleagues use has now been offline for well over 24 hours and as a result is causing major tailbacks in the workflow of the business.

    I have emailed the support team numerous times and was told yesterday at 16:30 (GMT) that my sheet 'Manifest Data' had been prioritised.  It is now 08:30 (GMT) and the sheet is still inaccessible.

     

    Please can we have an update ASAP?

     

    Thanks,

    Sarah Thomas

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  • Tom Szerelmey
    Tom Szerelmey ✭

    Day 3 for us 2 sheets that are very important are still not accesible, as with the other comments These were supposedly prioritized but still not up. This is bad business and totally unexceptable.

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  • Travis
    Travis Employee

    All sheets that have been prioritized, have been restored. If you have reached out to the Support team and requested a sheet was prioritized, test the sheet and let the Support team know if you continue to have any issues. 

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  • Changala Venkatesh
    Changala Venkatesh ✭
    edited 08/09/16

    Hi,

    i am also facing the same issue,

    Could you please help me with what exactlty workarround to resolve this

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  • Kennedy Stomps
    Kennedy Stomps Employee

    Hi Changala-- Please email our Support team at Support@Smartsheet.com so they can help troubleshoot! :) 

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  • innovativethinker
    innovativethinker ✭

    Was there ever a resolution to this?  This is now occurring in multiple sheets in our organization.  Support does not answer their phone, nor is there a response via email. 

    smartshit.JPG

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  • Shaine Greenwood
    Shaine Greenwood Employee

    Hello innovativethinker,

    The issue in this thread was due to an outage we experienced in December of 2015—which won't contribute to the error messages that you're seeing. 

    Apologies, as you may have reached our Support team outside of their hours of operation (6am - 6pm Pacific time). They typically get a response back within the same day, and you can find the live number—available to Team, Business, and Enterprise plans—for support within Smartsheet by clicking on Account > Account Admin.

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