An Error has occurred in Smartsheet

reffie_16 · 10/18/19

Dear Smartsheet team,

One of our main production management sheets cannot be accessed. We logged out, logged in, restarted browser, cleared cache, computer, etc.

The message is: An Error has occurred in Smartsheet

It can not be accessed by web or mobile device across all our users.

Please help urgently, our daily production is managed using this sheet.

Smartsheet error message-20191018.png

Andrée Starå · 10/18/19

Hi,

There seems to be a known issue at the moment.

More info: https://community.smartsheet.com/comment/219206?utm_source=comm-notification&utm_medium=email#comment-219206

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team

Hope that helps!

Have a fantastic weekend!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

Andrée Starå · 10/18/19

Check status here: https://status.smartsheet.com/

Accessing Sheets and Reports Subscribe

Investigating - Investigating: Some customers experiencing issues accessing sheets and reports. We have identified the root cause and are working to mitigate the issue. Another update will be provided within 30 minutes.

Oct 18, 00:28 PDT

Genevieve P. · 10/18/19

Hi reffie_16,

As Andree noted, our team is currently investigating this specific error, but thank you for providing this additional information.

Please visit status.smartsheet.com to view updates on the issue or subscribe to the relevant alerts.

An Error has occurred in Smartsheet

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