Hello, I am unable to take an email document stored in smartsheet and save to box. I have tried to download the email, save it to computer desktop and receive the error.
"a resource is busy or you lack sufficient access rights or permissions"
I have tried to download the email document and while the email is open chose "save as" to save to box and receive the error "a resource is busy or you lack sufficient access rights or permissions"
I am able to move my own emails but not emails that were put in by other smartsheet users. This happens whether I am the admin or owner of a sheet.
Box is new to our company and we are having to move the stored documents from smartsheet to box as this is our new repository for all documents.
Am I missing something?