Google Form Sync with Smartsheet
Hello,
I had a few questions regarding syncing Google Form responses to a Smartsheet. I've followed the instructions and have connected the two but the responses aren't being recorded in the new sheets. Is there usually a delay or is something not working properly?
Also, I have some "untitled' questions which is used to capture optional comments to a question. They are not included in the Smartsheet columns, so would these need to be "named" to be added in/capture responses? Could these be the issues to the forms not being properly recorded?
Any help appreciated and thanks in advance.
Comments
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Hello,
It sounds like some of the behavior you're experiencing is unexpected. I'd recommend first unlinking the Google Form sync to troubleshoot—this creates a new sheet in Smartsheet. Details on how to unlink are available in the help center: https://help.smartsheet.com/articles/1850129-smartsheet-sync-add-on-for-google-forms#sync
If the above doesn't work, please reach out to our Support team to troubleshoot further.
