Hyperlink from Dashboard

c_griffin_DR · 05/21/19

Hey, I have set up a dashboard with a hyperlink to another Smartsheet item (a report). When I click on it the report opens in the same window, which is what I want it to do.

However, when another user clicks on the link it opens a whole new window. This happens regardless of whether the user is logged in or not and is a licensed user - if any of that makes a difference.

Why is this? Is there a way to change this so he can also view the report in the same window? Or at least the in a new tab instead of a new window?

Andrée Starå · 05/21/19

Hi,

Are you using the same type of browser and computer? I think it is a combination of which browser, computer, and personal settings that can affect how it behaves.

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

c_griffin_DR · 05/21/19

Thank you for your response. Do you know which personal settings it would be in? Is it Smartsheet settings or general computer settings?

Mike Wilday · 05/21/19

Sounds like it would be based on the user's personal browser settings. Each browser can be configured to handle links differently.

Andrée Starå · 05/21/19

Happy to help!

I'd recommend checking the browser settings.

Did that solve it?

Best,

Andrée

Paul Newcome · 05/21/19

I agree with Andree and Mike. I remember another post some time back with a very similar question, and it ended up being a browser setting.

Hyperlink from Dashboard

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