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Using the Jira + Smartsheet connector, I am having difficulty getting the Parent of a Sub-task to show.  When adding Parent Link from Jira it receives this message in the sheet:

{"hasEpicLinkFieldDependency":false,"showField":false,"nonEditableReason":{"reason":"SUBTASK_LINK_SHOULD_BE_USED","message":"To set the parent for a sub-task, use the sub-task link."}}

However going back to the Connector there is no Sub-Task Link field option.  Is there a way to get the parent for a sub-task from Jira to use in Smartsheet?  We are using Jira Cloud if that matters.

 

Thanks!

Functionality
Industry

Comments

Hi Chris, 

The Parent Link field comes from the Portfolio Add-On in Jira. Note that the Jira Connector doesn't officially support the Portfolio Add-On. I did look into this error and was able to replicate it in our own instance, though I'm not able to set a Parent Link for Sub-tasks in Jira.

Sub-tasks in Jira are automatically created under a parent Issue (Story, Epic, Task), so setting a parent link shouldn't be necessary.

The Jira Connector supports the hierarchies set within Jira when the option to "Maintain JIRA hierarchy grouping: Epic, Story, Task, Subtask, etc" is enabled.

You can read more about that here: https://help.smartsheet.com/articles/2479486-keep-related-issues-together-with-smartsheet-hierarchy

If you have further questions about this, please submit a case with the Smartsheet Support team here: https://help.smartsheet.com/contact

 

Best,

Nathan