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Live Data Connector and Spotfire

Kiffany Hall
Kiffany Hall ✭
edited 12/09/19 in Archived 2017 Posts

Has anyone had success with using the Live Data Connector with Spotfire webplayer?  I have been able to use it fine with the desktop client, but it doesn't seem to work well with the Web Player.

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  • dAVE Inden
    dAVE Inden Employee

    Hi Kiffany,

     

    I'm sorry to hear you are having issues with the ODBC driver and Spotfire Web Player. I know you had reached out to us in Support with this issue. I am going to reach back out on that thread with some additional resources. If you don't receive the email please reach out to us at api@smartsheet.com.

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  • haznedarj
    haznedarj ✭✭✭
    edited 12/15/17

    I am adding to this.  Access to smartsheets via teh desktop version has been fine.  However, I am asked for log in credential to access the data source when I try an open the viz via Spotfire webplayer.  I have emailed support @smartsheet.com already.  Any advise? 

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  • DataGuyJames
    DataGuyJames ✭✭

    I have the same problem.  Any update on why it can't connect via the Webplayer?

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  • dAVE Inden
    dAVE Inden Employee

    Working on this issue directly it was determined that the issue was with how the System DSN was named. The Spotfire Server must have a System DSN that matches (must be the same name) the DSN used to publish the Webplayer visualization.

    If you are having further trouble with this issue I suggest reaching out to us directly in Support by opening a case here:

    https://www.smartsheet.com/gethelp

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