Hi everyone,

Does anyone know of issues with setting up "Message Placeholders"?? I followed the steps, refreshed, logged out, then back in but nothing happens. Not sure what Im doing wrong.  Ive attached a screenshot. 


Hi Lisa,

I'm not sure what you mean. Have you received any alerts after you set up the placeholders?


Andrée Starå

Workflow Consultant @ Get Done Consulting

In reply to by lisarae723

Ok. Begin with checking the permissions in the Alerts & Actions overview (cog up right) and also check your personal settings in Smartsheet General Settings  (cog up right in the main window)

If you can share screenshots or the sheet that would be helpful.



Hey Smartypants,  

It worked! Not sure why my permissions changed but, it was set at most restrictive. Thank you!