Not receiving notifications

Tommy K. · 06/21/18

Hello all...

I am fairly new to Smartsheet and this Community but have come across my 1st issue. I have created a Smartsheet where multiple users will be entering data for items to be purchased through our Purchasing Dept. I have created a formula where, when the "Ordered By:" and "Ordered Date" are populated, the "Status (Ordered?)" gets AUTOMATICALLY checked-off. Upon this step, I have created a notification to be e-mailed to the person ("Entered by") that populated this data, notifying them that their item has been placed on order.

Prior to releasing this Smartsheet to my other co-workers, I wanted to run a few tests with this. I did receive 2 notifications for 2 separate line items that I had entered. But, I wanted to try it more than just 2 times. Now, when I add another line, it does NOT send anymore notifications. Don't understand what's going on.

I am attaching some screenshots of my settings.

Does anyone know what may be the cause of this?

Paul Newcome · 06/21/18

Check your personal notification settings. You may have set it to not include your own changes. (see below)

Tommy K. · 06/21/18

I do/did have this selected..

Paul Newcome · 06/21/18

Hmm... I would try deleting the notification, recreating it, and testing it again. If it still doesn't work I would recommend getting in touch with the Smartsheet Help Desk.

Mike Wilday · 06/21/18

I would also remove the condition about --- in any row where the status is checked. I think your initial statement covers the change and that might be causing confusion within the system. I would use that In any row where section to filter the data to only specific rows, but I think you want to know anytime that checkbox get checked on any row. Correct?

Paul Newcome · 06/21/18

I was thinking the same thing about removing that condition. It seems like it contradicts the first condition, but I wasn't sure.

Tommy K. · 06/25/18

Thank you all. I had tried deleting the notification, recreating it, and still... NO notifications are coming. I had also removed the condition where 'in any row where'. I will try reaching out to the Help Desk. Hopefully, they'll be able to help.

Thank you.

Mike Wilday · 06/25/18

Hmmm. Please let us know the outcome. We'd love to understand what was going on.

Not receiving notifications

Comments

Categories