Notification - Tech Issues: Anyone else not receiving em notifications today? 05/22/18

Jennifer Tech
Jennifer Tech ✭
edited 12/09/19 in Smartsheet Basics

Been using SS since 2016 and have never had a delay send or non-received notifications. My entire company today is not receiving the regular email notices.

Is anyone else experiencing this issue today (or if in past, how was it resolved)?

Note: I have contacted our Account Rep and ensured that the domain isn't blocked at the server level.

Thanks!

Jennifer

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  • Gwyneth C
    Gwyneth C ✭✭✭✭✭✭

    Hi Jennifer,

    Oh no! I'm hoping that this issue is now resolved or that your account rep opened a support ticket on your behalf. If you're not sure, please do open a support ticket

    https://www.smartsheet.com/gethelp

    and one of our support specialists will be happy to help you troubleshoot and resolve the issue.

    Because your post here is asking for resources (and because not everyone who sees this will have their own account rep), here are a couple of additional resources around troubleshooting email issues:

    The Troubleshooting article in the Help Center:

    https://help.smartsheet.com/articles/1193198-troubleshooting-guide#email

    And the Status Page . Status is a good resource to help verify whether there's a broader issue going on. (No broad issues are appearing there...so I'm guessing this may have been an isolated incident.)

    Again, I hope this is all old news and that your company is getting email as usual now, but I wanted to make sure you weren't left hanging.

    Regards,

    Gwyneth

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