Notifications not being emailed

Kevin Minkoff · 10/03/18

Hello anyone,

I created Alerts in a couple of sheets to email another user when a checkbox in a row is checked. Emails are not being sent. I'd love to know what to do, other than checking the box, "Include my changes in notifications" in Account > Personal Settings.

Thanks! Kevin

Tim Meeks · 10/03/18

check your alerts to make sure the frequency is set to right away instead of daily. If you still didn't get the email, contact support@smartsheet.com

Andrée Starå · 10/04/18

Hi Kevin,

Also, make sure that the general settings for Alerts & Actions are set to the right level.

Please see the attached link/screenshot for more information.

https://cl.ly/4d846a

I hope this helps you!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

SYSPK · 10/04/18

This happened to me too. Perhaps a bug that came with the new changes?

Anyway it ended up working for me when I opened the notification settings again, unchecked my criteria and then re-checked them.

Kevin Minkoff · 10/04/18

I set the frequency to "right away." I did send a request for help to support. Thank you for your reply.

Kevin Minkoff · 10/04/18

Thanks for your reply. I had set the security level to "Restrictive." I only want other shared users to get alerts. Is there a setting I need to change on the other users I'm sending alerts to?

Kevin Minkoff · 10/04/18

Thanks for your reply. I tried what you did. Didn't work for me.

Andrée Starå · 10/04/18

Happy to help!

No, that should work.

SYSPK · 10/05/18

I take back what I wrote.

My alerts go out if it sends out all of the columns. But if I check off specific columns to go out, they do not.

Support is still looking into it.

Notifications not being emailed

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