One Time Links for Update Requests

Melinda Moolman
edited 12/09/19 in Smartsheet Basics

Is there a way around the ONE TIME Link, WE NEED THE UPDATE REQUEST LINK to stay active and allow more than one entry.

This will allow the user to add notes / comments as they try to achieve the update and obtain the information

 

 

Comments

  • Andrée Starå
    Andrée Starå ✭✭✭✭✭✭

    Hi Melinda,

    One possible workaround could be to have a report whit the update requests that are done and the users could add notes/comments there. The users need to be shared to the sheet for this to work.

    Would that work?

    I hope this helps you!

    Best,

    Andrée Starå - Workflow Consultant / Get Done

    SMARTSHEET EXPERT CONSULTANT & PARTNER

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.

  • Here what I'm considering to get around the "one time link" issue

    I have an automatic weekly update request in "Alerts & Actions"

    Added a column [send another update request] <CHECKBOX TYPE>

    (set up another hourly update request if this box is checked in "Alerts and Actions")

    In the a weekly update request (from "Alerts and Actions") , the user is told:

    “(check  [Send another update request]  if you want more than 1 chance to update)”

    If user checks [Send another update request] and submits  they will get an hourly update request which has the following note

    “YOU WILL GET A REQUEST **HOURLY** UNTIL [SEND ANOTHER REQUEST] IS UNCHECKED”

    Both update requests (the weekly and the hourly) allow user to update all the same info.

    Thoughts?

    -dp-