Opening an attachment opens two windows

Preston · 10/01/19

This just started for me...anyone else?

amontemayor · 10/01/19

Yes this has been happening to me since last week. I'm only clicking once and it still opens twice. Needs to be fixed asap!

Andrée Starå · 10/01/19

Hi,

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team

Hope that helps!

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

les.price · 11/08/19

Happening with me for about 2 weeks.

Andrée Starå · 11/12/19

Another thread with an answer from Smartsheet that it's a known issue.

https://community.smartsheet.com/discussion/double-opening-attachments

Hello Ron,

This is likely related to a known issue that our team is currently investigating; I'm unable to provide a time-frame for how long a resolution could take, but I'll be in touch once we have any updates for you.

Thanks,

Genevieve

Opening an attachment opens two windows

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