Inside of Outlook, I have clicked "Store Add-ins", found "Smartsheet for Outlook" and clicked that. I then clicked the blue "Add" button. This then briefly changes to "Adding..." then to "Added".
When I go into my Outlook email list, there is no Smartsheet icon. When I go back into "Store Add-ins" and find "Smartsheet for Outlook" again and click that, I see that I have the option to click the same blue "Add" button.
It seems that the add-in is being attempted to be installed, that the software thinks that the add-in is installed, but nothing useful actually happens.
Any help is greatly appreciated.