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PDF's and attachments don't open in new tab (Chrome)

Preston
Preston ✭✭✭✭✭
edited 12/09/19 in Archived 2016 Posts

My team is experiencing attachments that open in a new tab, but are only downloaded rather than viewed directly in the browser. This functionality was added back in August, and we've become quite dependent on it. Has there been some change? I've tested my browser settings on other websites. It's just happening on Smartsheet. Please advise.

 

Thank you,

Preston

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Comments

  • Kennedy Stomps
    Kennedy Stomps Employee

    Hi Preston-- Can you confirm that Chrome PDF viewer is enabled entering "chrome://plugins/" into the URL bar and verifying that the Chrome PDF viewer is "Always allowed to run"? This will only affect PDFs--other files may automatically download and you will not have the option to view them in browser. Let me know if this doesn't fix the issue.

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  • Preston
    Preston ✭✭✭✭✭

    Good Morning Kennedy,

     

    Yes, ma'am. That option is checked. "Always allowed to run."

    I appreciate the reply. Any other thoughts?

     

    Thanks,

    Preston

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  • Kennedy Stomps
    Kennedy Stomps Employee

    Thanks for checking that out, Preston! That information, as well as a few other reports of this behavior, helped us determine that this is a bug related to the Amazon service we use to store attachments. We've reached out to the Amazon team about this and I'll update this thread when we have more information.

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  • Preston
    Preston ✭✭✭✭✭

    Thank you, Kennedy. Having to download each time is extremely time consuming as we need to review attachments hourly. Any help would be appreciated.

     

    Kind Regards,

    Preston

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  • Preston
    Preston ✭✭✭✭✭

    Kennedy,

     

    It seems some of the PDF attachments are now working correctly, but not all of them. Just thought I would give an update. I appreciate your time.

     

    Kind Regards,

    Preston

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  • Kennedy Stomps
    Kennedy Stomps Employee

    Hi Preston-- Yes, we are in the progress of fixing the issue so we are finding that the service is working intermittently. We'll update this thread when we have more information. 

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  • Doug Carr
    Doug Carr ✭✭✭

    Does this only work in Chrome? We use FireFox and Chrome heavily here at OSU and would like to know if there is a way to enable this functionality in FireFox?

    Thanks

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This discussion has been closed.

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