Problem sorting report based on "Assigned to" (Contact List)

dbknox · 01/16/19

I am working on producing a report which pulls from a Task sheet (database) based on certain specific tasks and specific statuses. Each task has an "Assigned to" cell which contains a restricted list of contacts (our employees).

I have been asked to sort the resulting report by the "Assigned to" column first, and then by "status."

When I first created the report, I noticed that despite being the first sort, the "Assigned to" column was not sorted correctly. One employee's tasks were intermingled in the midst of another employee's tasks.

I've tried ascending and descending orders, and it doesn't seem to matter - the tasks are jumbled at best.

Any thoughts or advice?

Thanks.

Andrée Starå · 01/16/19

Hi,

There seems to be a known issue at the moment.

More info: https://community.smartsheet.com/discussion/reports-not-sorting-assignee

Hope that helps!

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

Gordon · 02/04/19

I'm having the same issue with my newly created report. I hope this gets resolved soon.

Jason Schmieden · 02/21/19

Does anyone know if this is being resolved? We're having the exact same issue with sorting reports by assignee and also with assigning by contact list in anything but the our main project sheet (i.e - calendar view, search=>edit view). Seems to be an issue with contacts?

rcyale · 05/22/19

Problem still exists as of May 22, 2019. Seems like a fairly basic problem and simple fix. Does not speak highly of the support for the product.

MGumenick · 06/06/19

I also need this problem resolved. I cannot sort by "Assigned To" in a report. It is not functioning.

Andrée Starå · 06/06/19

Hi,

There might be a workaround.

Let me know if that's an option!

Best,

Andrée

beckk · 06/06/19

I'm also having this issue. The work around would be fine until it's fixed

Andrée Starå · 06/06/19

Ok. I'll get back to this post a little later.

Best,

Andrée

Andrée Starå · 06/07/19

As a possible workaround, you could add a helper column that shows the values in the Contact column with something like the below example and then sort that column instead.

=Contacts@row

Would that work?

Have a fantastic weekend!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

rcyale · 06/10/19

Yes, thanks. That is what I did to get around this. Workarounds are great (and very necessary with Smartsheet) but it's a shame the basic functionality doesn't work in better in the product. Thank you for your help!

Andrée Starå · 06/10/19

Excellent!

Happy to help!

Workarounds are necessary for most platforms, but everything can get better!

Please submit an Enhancement Request when you have a moment.

Best,

Andrée

Florian Candussi · 06/16/19

Dear Andrée,

any explanation why this bug still exists? I mean, look at the calendar, it has been six month now and it is still not working...

br, Florian

Andrée Starå · 06/16/19

Hi Florian,

I can't give you an explanation. You must talk to Smartsheet about that.

Please submit an Enhancement Request when you have a moment.

Best,

Andrée

Problem sorting report based on "Assigned to" (Contact List)

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