Question regarding guest accounts

TConnolly · 10/14/19

Hi All,

I am a member of my organizations IT Support team and I am currently researching an issue reported by one of our internal users:

We have a user outside of our organization that has been invited to work on some smartsheet documents with some of our users. I believe this is through a guest account that was given elevated privileges but are reporting that this has been working but recently they have been unable to send update requests via Smartsheet's interface. I wanted to see if guest accounts have a limited term of life or use or how to best to about troubleshooting why this user is no longer able to do the stuff they were previously able to do so?

Any assistance in this matter will be greatly appreciated.

Thanks!

Sincerely,

TJ

Andrée Starå · 10/14/19

Hi TJ,

Unfortunately, yes. Smartsheet recently made a change that impacts free collaborators and unlicensed users and what they can do.

More info here: https://app.smartsheet.com/b/publish?EQBCT=258f80b10559472490a602df64fb3fa6

I hope that helps!

Have a fantastic day!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

TConnolly · 10/14/19

Hi Andrée,

Thanks for the quick reply! Our SmartSheet subscription uses SAML for sign-on with our domain account. Would you happen to know if it would be possible to issue this user a license without creating a domain account and have their login be just a normal account login rather than SAML?

Andrée Starå · 10/15/19

Happy to help!

Unfortunately, I don't know if it's possible or not.

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team

Depending on the specific need, it might be possible to structure a workaround.

Can you describe the process in more detail?

Question regarding guest accounts

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