Reports - Dropdown Functionality not working

Scott Medd · 12/12/16

Hi,

As many are experiencing report dropdown functionality is not working.

This seems to be for RGYB balls, as well as other dropdown lists.

I have tried turning the dropdown columns to normal text columns to solve this issue, but this does not seem to work either.

It appears to be a deeprooted bug. An update ASAP would be great.

Thanks

Scott

Lisa Walker · 12/12/16

We are experiencing the same issue with all drop down menus on reports as well

Definitely a productivity issue for us today.

Hoping this gets resolved ASAP!

Anne Marino · 12/12/16

We are also having this problem. The drop down menus work in our main spreadsheet, but not our reports, where we do most of or work. Hopefully this is resolved ASAP.

Garrett Bryan · 12/12/16

Same for us. Dropdowns do not work in reports.

Shaine Greenwood · 12/12/16

Hi All—

We're currently experiencing issues with our Reporting service, please check our status page for the latest information on this issue: http://status.smartsheet.com/

Shaine Greenwood · 12/12/16

Hi Bill—to reiterate: this is an ongoing issue that we're investigating. Please check http://status.smartsheet.com/ for the latest information.

Scott Medd · 12/13/16

This issue now appears to be fixed.

Thanks for resolving.

However, in attempts to resolve this yesterday I turned off some conditional formatting rules I had in place. I have tried to now put these back in place, but when I attempt to save I get the following error:

Conditional Formatting Save.png

Dave Petrides · 12/13/16

Is this fixed for anyone else? Our dropdowns remain broken as of 9am EST.

Daniel Richter · 12/13/16

Still having issues with some drop downn menus, some RGYB balls, and some entries made in a sheet show in one person's report and not the other.

Lisa Walker · 12/13/16

It wasnt fixed for us either when they first said it was resolved so I contacted 'EST@Smartsheet.com' who then made some adjustments to my source sheet on the back end. This is what they sent me in response and it worked. All my reports from that source sheet has been fixed.

From: noreply@salesforce.com [mailto:noreply@salesforce.com] On Behalf Of Smartsheet Est
Sent: Monday, December 12, 2016 10:58 PM
Subject: RE: Defect with Reporting

Hi Lisa,

Thanks so much for that information. I've refreshed the sheet "BI Dashboard 2016" on the back end. Please try closing any report tab that is currently open that accesses this sheet or this sheet tab, if open, before accessing the report again to see if you're able to edit the dropdown or if it is still showing text instead of RYGB balls. Do let me know and we can continue from there.

Let me know if there are questions.
?Kind regards,

Torilynn
Smartsheet Support

bill missig · 12/13/16

We are experiencing the same issue with report dropdown functionality.

Updated 12/13, we still are experiencing the issue, but have seen some notes about being resolved and sheets being refreshed from the backend. Is this still ongoing or do we need to perform some sort of refresh?

Shaine Greenwood · 12/13/16

Hello All—it appears that these issues are still present in the app. Thanks for your patience.

Please check our Status page for the latest information: http://status.smartsheet.com/

Shawn R · 12/13/16

Status page says that these issues have been fixed, however they are still occuring for us.

Matthew Harrison · 12/14/16

Dropdowns not working for me in reports.

Shaine Greenwood · 12/14/16

Hi All—Please reach out to Support@Smartsheet.com so our Support team can further troubleshoot your reporting issues.

Thank you.

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Reports - Dropdown Functionality not working

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