'Send row' doesn't seem to be working

Tom Mansel · 12/10/15

Hi,

The send row' function in my Smartsheet is not working; i can create the email using the dialogue box and select the distribution list (all registered users) but when I click 'send' the email is not getting through to recipients - including me on the cc list.

We've checked our spam filters - any ideas as to why this might be happening?

Tom

Chuck Muirhead · 12/10/15

I am having the same issue with send attachment....Also, I notice that I am not getting any notification emails this morning from SmartSheet.

Chuck Muirhead · 12/10/15

I sent a message to support

Travis · 12/10/15

Hi Tom and Chuck, there is a slight delay in some emails being sent from Smartsheet. Our Operations team is currently investigating the cause and you can stay up to date through out status page: http://status.smartsheet.com/

RichardO · 12/10/15

Does this includes Update Requests?

Travis · 12/10/15

Hi Richard, yes it can include any email from the app.

Travis · 12/11/15

Hello, all email issues have been resolved. Please let me know if you continue to have any issues. Thanks!

Fred Molenaar · 02/17/16

I have sent an update request to myself and it is showing pending in the sheet but I didn't receive an email. I do receive emails for changes made in sheets where I have set alerts.

Is there a delay in sending update requests?

Thank you,

Fred

Travis · 02/17/16

Hi Fred - there were some reports of emails being delayed but this should have been resolved. Please email support@smartsheet.com and they can help you out!

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'Send row' doesn't seem to be working

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